Completion Rates - Mystery Solved

We all know that many colleges want to focus on increasing completion rates. Most students I have are very serious students and the reason it takes them so long to complete a degree is that they are attending part-time while juggling family responsibilities and a job. I'm always willing to go out of my way to help students catch up if they start late or fall behind. Of course, occasionally I get a student like this who just fails to communicate with me: